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Measuring Customer Satisfaction for Manufacturing Competitiveness

Measuring Customer Satisfaction for Manufacturing Competitiveness

Many Quality standards require some degree of measuring customer satisfaction, including ISO 9001, AS9100D and ISO 13485. ALL manufacturers looking to improve competitiveness and profitability can benefit from collecting and acting on customer feedback. Polaris MEP...

Succeeding in the Labor Market with Competitive Employee Benefits

Succeeding in the Labor Market with Competitive Employee Benefits

Discover what benefits help make your manufacturing business an “employer of choice,” reducing recruiting and retention costs. Benefits can give Manufacturers a competitive edge in recruiting and retention. Many employers aren’t sure what to offer, however, and/or...

New Resources for Lowering Energy Expenses

New Resources for Lowering Energy Expenses

Lowering energy expenses is important for topline, bottom line ... even your pipeline as uncomfortable workers have higher turnover and younger recruits want companies committed to sustainability. Polaris MEP invited the experts from RISE Engineering to share...

WHAT and WHY of Setup Reduction / Quick Changeover / SMED

WHAT and WHY of Setup Reduction / Quick Changeover / SMED

What is SMED (aka Quick Changeover, aka Setup Reduction)? How does reducing the time it takes for setups allow for increased production flexibility, smaller lot sizes, less scrap, shortened lead times and happier customers? What training is available to enjoy these...

Introduction to Value Stream Mapping

Introduction to Value Stream Mapping

Why is Value Stream Mapping so beloved as a lean manufacturing tool to identify and remove / reduce “waste” in production? Ted Kennedy, Six Sigma Black Belt and Polaris MEP Manufacturing Advisor, says Value Stream Mapping has been proven to work for all sizes and...

Process Flow Mapping Info Session

Process Flow Mapping Info Session

Process Flow Mapping is a lean manufacturing tool that visually describes flow of work from customer order to generating and shipping work. With it, manufacturers in Rhode Island can identify redundancies and irrelevant processing steps that can be removed. If you're...