Business Operating Systems for Sustained Success

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Start Date

April 01, 2021 12:00 pm

End Date

April 01, 2021 01:00 pm




Polaris MEP



Learn how a Business Operating System (BOS) can address leadership frustrations common to small and mid-sized manufacturers.

Businesses that don’t have an operating system may often feel like they’re out of control: no one is on the same page, employees are all rowing in different directions, the same problems keep popping back up, and there’s inefficiency everywhere – and accountability nowhere. If you’re struggling to get your business under control, you may want to think about a Business Operating System.

A Business Operating System (BOS) provides a structured and disciplined approach to managing and growing your business. Most large companies, such as Toyota, Danaher, and Boeing, employ a formal business operating system to manage their business, however an operating system is just as essential for small and mid-sized manufacturers.

Join us for a no-cost webinar to learn how the MEP National Network has developed a right-sized BOS service specifically for small and mid-sized manufacturers to address common leadership frustrations. The webinar will cover:

  • What a BOS is
  • How to know if you need a BOS
  • The key elements to sustaining a BOS: People, Process, Cadence

All webinar attendees will receive a BOS toolkit, including a template for one-on-one employee meetings that will improve and sustain performance and Key Performance Indicator tracker, to help you get started on your journey.


  • Owners, Managers, Engineers and Operations leaders
  • Rhode Island manufacturing companies / personnel only


DON SMULLEN, Business Solutions Advisor

Don Smullen is a Business Solutions Advisor at DVIRC, our sister “MEP” or Manufacturing Extension Partnership in Pennsylvania. Don guides manufacturers in creating and implementing change initiatives for business and personal growth. He works with clients in the development and implementation of strategic plans and succession plans, guides executive teams through issues related to lean transformation and productivity initiatives, and helps strengthen skills in building strong, collaborative employee teams.

Don is a business leader with over 30 years of experience in engineering, operations management, planning, procurement, and plant management. He has held multiple executive roles with full P&L responsibility, and is a strong lean practitioner across the entire supply chain.

PHIL WARD, Project Manager

Polaris MEP Project Manager Phil Ward has 35 years of manufacturing experience in the semiconductor industry (including 30 at Intel), with wafer fabrication, assembly and test. He has held staff level positions within Operations, Engineering, Planning and Total Productive Maintenance (TPM).

Phil is a recognized, hands on innovative LEAN leader, educator, facilitator and coach with global experience and is a certified Job Instruction Trainer.

Phil also has experience in machine design, process change management, waste elimination, inventory control, structured problem solving, process and value stream mapping, facilitating Kaizen events, 5S workshops and other lean initiatives.


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