Job Relations Training (TWI) for Manufacturing Supervisors

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Start Date

July 26, 2021 12:00 pm

End Date

July 30, 2021 02:30 pm




Polaris MEP


USD$299 per student

Strengthen relationships, reduce employee turnover by training manufacturing supervisors through the Training Within Industry (TWI) methodology.

TWI Job Relations training addresses common challenges faced by manufacturing supervisors: establishing and maintaining good relations with their front-line workers, and dealing with problems as they arise.

In this week-long program, students will be trained to use a simple, repeatable and proven methodology. Participants will gain good leadership skills and become stronger supervisors because they know how to:

  • Build trust and collaboration needed for continuous improvement
  • Have a consistent, coachable methodology for dealing with “people problems”
  • Create an inclusive work environment; help all employees contribute to their full potential
  • Better attract, train and retain employees with no manufacturing experience

What to Expect

Through a week of interactive online classes, you’ll learn how to handle problems and how to prevent them from occurring.

  • Session 1: Polaris MEP’s instructors will review the needs of good supervisors and introduce a Four-Step Method for good Job Relations.
  • Sessions 2 through 4: The class will practice the Four-Step Method by collaborating on a case study. Participants also will review current workplace problems to see how the Four-Step Method could/should be applied to every day work.
  • Session 5: Review current workplace problems and the application of the Four-Step Method. Explore how to get acceptance of TWI’s Job Relations methodology at your Rhode Island manufacturing business.

Click here or on the image at right to download a PDF with a course outline.

Cost: $299/person

Limit 10 students; no more than 2 students from one RI manufacturing company.

MULTI-COURSE DISCOUNT! We are offering three TWI courses in the Summer of 2021. Enroll in more than one course and receive a per student discount.

1 course = $299/student

2 courses = $498/student (a savings of $50 per class)

3 courses = $600/student (a total savings of $297)


After clicking “Sign Me Up,” below, you will receive instructions on how to complete payment. 

About the Trainer

Phil Ward, Polaris MEP, RI Manufacturing Project ManagerPolaris MEP Project Manager, Phil Ward, is an experienced manufacturer certified by the TWI Institute to train others in the Job Relations methodology.

Phil is a recognized, hands on innovative LEAN leader, educator, facilitator and coach with global experience. He has 35 years of manufacturing experience in the semiconductor industry (including 30 at Intel). Applying TWI methodologies, he developed an innovative Maintenance Bootcamp that helped improve the average availability of > 400 machines 7% in 9 months at a wafer fabrication facility and lowered the average product cycle time by 25% by reducing the variability of preventative maintenance scheduling at an assembly/test facility. 

Polaris MEP is committed to offering the best business improvement programs to Rhode Island Manufacturers.

In order to achieve that goal and to justify continued U.S. Department of Commerce funding for these services, participants are asked to provide impact data and assessment. You’ll be asked for feedback through a short online survey within 1-3 days of this program and possibly again through an impartial third-party survey firm, 6-12 months after the course ends.

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