Many Quality standards require some degree of measuring customer satisfaction, including ISO 9001, AS9100D and ISO 13485. ALL manufacturers looking to improve competitiveness and profitability can benefit from collecting and acting on customer feedback.
Polaris MEP polled Rhode Island manufacturers in late 2022, asking them how they currently measure customer satisfaction. The answer? 47% rely on emails and phone calls, and a 22% don’t measure satisfaction at all.
In this webinar recording, Polaris MEP advisor Chris Cinieri explains why smaller manufacturers should/must be more proactive about measuring customer satisfaction.
Want to discuss how where your company can apply customer feedback to reach your goals? Click here to schedule a no-cost initial meeting with Chris.