Do leaders lack the essential interaction skills that are critical for leadership success? This foundation-level course helps managers and supervisors communicate effectively so they can spark action in others.

Do you face any of these issues?

• Are employees less focused on results because they don’t feel valued or appreciated?
• Are leaders seen as unsupportive because they fail to demonstrate empathy?
• Do leaders fail to provide the ongoing feedback team members need to be successful?

This course highlights to leaders that engaging the “head”—the business outcome of the conversation—is just as critical as recognizing and addressing the “heart”—people’s feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.

WHAT TO EXPECT

Helps leaders:

• Conduct conversations that achieve the intended business goals.
• Communicate and respond in ways that meet the unique personal needs of team members and others.
• Recognize and react to emotions (their own and others’) present in work situations.
• Use a technique to provide meaningful, supportive feedback.

Competencies developed:

• Building Partnerships
• Communication
• Emotional Intelligence Essentials
• Managing Relationships

WHO SHOULD ATTEND

• General Managers
• Department Managers
• HR Managers
• Supervisors
• Line Leads

COST: $295/person

After clicking “Sign Me Up,” below, you will receive instructions on how to complete payment. 

About the Trainer

Rhode Island Manufacturing consulting Project Manager Chris Cinieri

With more than 20 years of manufacturing experience working in a commercial food environment, Chris Cinieri has worked in production, distribution, and quality systems; most recently serving as a Continuous Improvement Manager.

As a Project Manager for Polaris MEP, he applies his experience to help Rhode Island manufacturing companies enjoy a successful journey to ISO Certification.

Chris holds a Quality Auditor Certification and a Six Sigma Black Belt from the American Society for Quality and serves on the local ASQ leadership team.

Polaris MEP is committed to offering the best business improvement programs to Rhode Island Manufacturers.

In order to achieve that goal and to justify continued U.S. Department of Commerce funding for these services, participants are asked to provide impact data and assessment. You’ll be asked for feedback through a short online survey within 1-3 days of this program and possibly again through an impartial third-party survey firm, 6-12 months after the course ends.