Measuring Manufacturing Customer Satisfaction

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Start Date

February 21, 2024 02:00 pm

End Date

February 21, 2024 03:00 pm




Polaris MEP



column chart showing how manufacturers measure customer satisfaction - Polaris MEP poll results

Many Quality standards require some degree of measuring customer satisfaction, including ISO 9001, AS9100D and ISO 13485. ALL manufacturers looking to improve competitiveness and profitability can benefit from collecting and acting on customer feedback.

Polaris MEP polled Rhode Island manufacturers in late 2022, asking them how they currently measure customer satisfaction. The answer? 47% rely on emails and phone calls, and a 22% don’t measure satisfaction at all.

In this session, advisor Chris Cinieri explains why smaller manufacturers should/must be more proactive about measuring customer satisfaction. He’ll also share how and where to apply the feedback to help your company reach its goals.



  • CEOs, Owners, Founders of smaller manufacturing companies
  • Quality leads
  • Innovation leads, R&D and product development teams


With more than 20 years of manufacturing experience working in a commercial food environment, Chris Cinieri has worked in production, distribution, and quality systems; most recently serving as a Continuous Improvement Manager.

As a Project Manager for Polaris MEP, he applies his experience to help Rhode Island manufacturing companies enjoy a successful journey to ISO Certification.

Chris holds a Quality Auditor Certification and a Six Sigma Black Belt from the American Society for Quality and serves on the local ASQ leadership team.

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Polaris MEP is committed to offering the best business improvement programs to Rhode Island Manufacturers.

In order to achieve that goal and to justify continued U.S. Department of Commerce funding for these services, participants are asked to provide impact data and assessment. You’ll be asked for feedback through a short online survey within 1-3 days of this program and possibly again through an impartial third-party survey firm, 6-12 months after the course ends.

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