Reducing “Operator Error” – Moving from Correction to Prevention

Home / Events / Reducing “Operator Error” – Moving from Correction to Prevention

Start Date

August 19, 2021 11:00 am

End Date

August 19, 2021 11:45 am




Polaris MEP



Despite frequently being listed as the reason for product defects or process deviations, “Human Error” or Operator Error is NOT a root cause. It’s also not inevitable!

NSF International graphic illustration of error chain

Source: NSF International

In quality event investigations, manufacturers frequently try to explain what caused the problem by citing “human error.” However, the focus should be not just on explaining WHY the error was made by the human but how to prevent future errors.

Chris Cinieri, Polaris MEP Project Manager and president of the Rhode Island chapter of the American Society Quality, will explore Error Prevention in this fast-moving webinar.

What to Expect

Go deeper into the WHY and WHAT of human error. Then learn HOW you can move your manufacturing company’s approach from correction to prevention with a variety of tools and tactics.

Attendees will learn:

  • What are some of the causes of “Operator Error”
  • Why retraining does not work
  • Which lean manufacturing and GMP (Good Manufacturing Practice) tactics/tools can help you mitigate human error and continually improve processes

Chris will share insights from his experiences as a manufacturer and as a consultant training leads for continous improvement.


About the Presenter

Rhode Island Manufacturing consulting Project Manager Chris CinieriWith more than 20 years of manufacturing experience working in a commercial food environment, Chris Cinieri has worked in production, distribution, and quality systems; most recently serving as a Continuous Improvement Manager. As a Project Manager for Polaris MEP, he applies his experience to help Rhode Island manufacturing companies enjoy a successful journey to ISO Certification.

Chris holds a Quality Auditor Certification and a Six Sigma Black Belt from the American Society for Quality and serves on the local ASQ leadership team.


Polaris MEP is committed to offering the best business improvement programs to Rhode Island Manufacturers.

In order to achieve that goal and to justify continued U.S. Department of Commerce funding for these services, participants are asked to provide impact data and assessment. You’ll be asked for feedback through a short online survey within 1-3 days of this program and possibly again through an impartial third-party survey firm, 6-12 months after the course ends.

Subscribe To Our Newsletter